Welcome to IFYWELLNESS! These Terms and Conditions govern your use of our website, www.ifywellness.com, and your interactions with our services. Please read these terms carefully before using our website or making a purchase. By accessing or using our website, you agree to be bound by these Terms and Conditions.
1. Products and Orders
- We offer vitamins, supplements, and wellness products for sale through our online store.
- By placing an order, you confirm that you are legally capable of entering into a binding contract and are at least the age of majority in your jurisdiction.
- All orders are subject to product availability and our acceptance. We reserve the right to limit or cancel orders at our discretion.
2. Pricing and Payment
- All prices listed on our website are in Nigerian naira (NGN) and are subject to change without notice.
- Payment for your order is processed securely through trusted third-party payment processors. We do not store or have access to your payment details.
- You are responsible for any additional fees, such as customs duties or taxes, that may apply to your order based on your shipping destination.
3. Shipping and Delivery
- We ship to select locations. Shipping options, costs, and estimated delivery times are provided during the checkout process.
- Delivery times may vary depending on your location and other factors beyond our control.
- Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or losses due to incorrect address information.
4. Intellectual Property
- All content on our website, including text, graphics, logos, images, and product descriptions, is the property of IFYWELLNESS and protected by applicable intellectual property laws.
- You may not reproduce, modify, distribute, or exploit any content from our website without our prior written consent.
5. Disclaimer of Liability
- We strive to provide accurate and up-to-date information on our website. However, we make no representations or warranties of any kind, express or implied, regarding the accuracy, reliability, or completeness of the information.
- In no event shall IFYWELLNESS or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the products purchased from us.
6. Indemnification
You agree to indemnify and hold IFYWELLNESS and its affiliates harmless from any claims, losses, liabilities, damages, costs, or expenses arising out of your use of our website, violation of these Terms and Conditions, or infringement of any rights of a third party.
7. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Nigeria. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Lagos, Nigeria.
8. Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
9. Changes to the Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The revised terms will be effective upon posting on our website. Your continued use of our website after any changes constitutes your acceptance of the updated terms.
Questions or Concerns
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
Thank you for choosing IFYWELLNESS as your destination for vitamins, supplements, medications, and everyday wellness essentials. We strive to provide exceptional service and products to our valued customers. Please review this refund policy, which outlines how we handle refund and return requests.
1. Refund Eligibility
- Except where expressly stated otherwise or required by applicable law, we do not offer refunds for products purchased from our online store.
- Refunds may be considered in exceptional cases, including product damage during shipping. If your order arrives damaged, contact us promptly with photographic evidence of the damage.
- If you receive an incorrect product or variation, notify us within 48 hours of receiving the order so we can review the issue.
- All requests are reviewed individually. Contacting us does not guarantee that a refund or return will be approved.
2. Return Process
- If your refund or return request meets the criteria above, we will assess your claim and provide instructions for the return process, if applicable.
- Do not send an item back until our team has confirmed the return instructions and destination.
- Return shipping costs are the customer's responsibility unless otherwise agreed by IFYWELLNESS or applicable law requires otherwise.
3. Non-Refundable Items
Except where an item is damaged, incorrect, or applicable law provides otherwise, the following are generally non-refundable:
- Vitamins, supplements, medications, and other wellness products that have been opened or used.
- Products that are personalized or made to order.
- Consultations or product recommendations, if offered.
4. Product Guidance and Recommendations
Any product guidance or recommendations we provide are based on the information you share and are intended to help you navigate the catalogue. We cannot guarantee specific results. This guidance is not medical advice, diagnosis, or treatment; consult a qualified healthcare professional about medicines, supplements, dosage, interactions, or whether a product is suitable for you. Any consultation or recommendation service, if offered, is non-refundable.
5. Contact Information
If you have questions or need assistance with a refund request, contact us:
6. Pick-Up Address
For customers who prefer to pick up orders in person, the pick-up address is:
8 County, Rock Stone Estate,
Badore, Ajah, Lagos
We appreciate your understanding. This policy is intended to support fair and consistent handling of refund requests and does not limit any rights you have under applicable law. If you have concerns or need clarification, please contact our team.
Privacy at a glance: IFYWELLNESS uses information you provide to operate the store, handle orders and payments, arrange delivery, respond to enquiries, and meet legal responsibilities. We ask you to provide only information relevant to your request. This notice explains what information may be involved, why it is used, how service providers support the website, and the choices you may have.
1. Who this notice applies to
This Privacy Policy applies to your use of the IFYWELLNESS website and related store services, including product browsing, checkout, contact requests, and prescription or refill enquiries. In this notice, “IFYWELLNESS,” “we,” and “us” refer to the operator of this storefront. It does not replace the privacy notices of external providers, whose services may have separate terms.
2. Information you may provide
The information involved depends on how you use the site. It may include:
- Order and delivery details: name, email address, phone number, city, delivery address, order notes, products selected, quantities, unit type (such as a pack or single capsule), and order or receipt identifiers.
- Payment and transaction details: payment reference, transaction status, amount, and information needed to confirm an order. Payment-card and other payment credentials are entered through the payment provider; do not send them to us by email or contact form.
- Messages and support information: the details and contact information you include when using the contact form, asking about an order, reporting an issue, or requesting assistance.
- Prescription or refill enquiry details: where you choose to submit a prescription-related request, this may include medication name, strength or dosage, dates, prescriber or hospital details, and notes you provide. These details may reveal health information and should be treated as sensitive.
- Browser and technical information: your browser may store cart and wishlist selections locally. The hosting platform, browser, or external services involved in loading the site may process technical information needed to deliver and secure their services. The exact information depends on those services and your device settings.
3. Information you choose to provide
Some information is needed to complete a specific task. For example, checkout requires delivery and contact details, while a contact request needs enough information for us to respond. If you choose not to provide required information, we may be unable to complete the order or handle the request. Please check that information is accurate and belongs to you or that you are authorized to provide it.
Do not include unnecessary medical details, identity documents, payment-card information, passwords, or other sensitive information in order notes or general messages. For prescription or refill enquiries, share only the details needed for the team to review your request.
4. How we use information
Information may be used for the following purposes:
- to display and maintain your cart or wishlist on the device you are using;
- to prepare, confirm, process, and fulfil orders, including validating catalogue items and the requested sale unit;
- to initiate and verify payment, prevent duplicate or mistaken transactions, and maintain payment and order records;
- to coordinate delivery or pickup, contact you about order status, and resolve delivery issues;
- to answer questions, review complaints, consider refund requests, and provide customer support;
- to review prescription or refill enquiries and contact you if more information or clarification is needed;
- to maintain the safety, reliability, and integrity of the store, investigate suspected misuse, and protect customers and the business; and
- to comply with applicable laws, lawful requests, accounting requirements, and the establishment or defence of legal claims.
We do not treat a product enquiry or contact message as a request for diagnosis or as permission to provide medical advice.
5. Reasons for processing
Where data protection law requires a lawful basis, the basis will depend on the information and activity. Processing may be necessary to take steps at your request or perform an order-related agreement; to meet a legal obligation; to protect a person’s vital interests in an exceptional situation; or for legitimate operational purposes such as responding to enquiries, keeping appropriate transaction records, and protecting the service. Where consent is the appropriate basis, we will rely on consent and explain how to withdraw it. If sensitive health information is involved, we will handle it only where there is an appropriate lawful condition and for the relevant request or obligation.
6. Service providers and information sharing
The storefront uses external services to function. For example, order and contact submissions are sent to the configured Google Apps Script service, which connects the site to the product, order, and contact records. Paystack is used for payment checkout and payment verification. Depending on the order, delivery or pickup arrangements may involve sharing the minimum practical details with a delivery or fulfilment provider.
These providers process information under their own terms and privacy notices and may act according to their role in providing the service. We may also disclose information to professional advisers, regulators, law-enforcement bodies, courts, or other parties when reasonably necessary to comply with law, protect people or rights, investigate fraud or misuse, or handle a legal claim. We do not disclose information for unrelated purposes merely because it was submitted to the store.
7. International processing
Some service providers may store or process information in locations outside your state or country, depending on their infrastructure and settings. Where an international transfer is subject to data protection requirements, appropriate steps should be taken in accordance with those requirements. The privacy terms of the relevant provider also apply to its processing.
8. Browser storage and similar technologies
The site uses browser local storage to remember cart and wishlist selections on the device you are using. During checkout, session storage temporarily holds information such as your payment reference and customer details so the site can resume or verify the payment flow. This browser storage is specific to the browser or device and is not a secure repository for sensitive information. Clearing browser storage may remove saved cart or wishlist selections or interrupt payment verification.
Your browser and the third-party services used by the site may also use their own technologies or logs to deliver, protect, and operate their services. You can manage browser storage and privacy settings through your browser. Blocking or clearing storage may affect parts of the shopping or payment experience.
9. Retention of information
We retain information only for as long as reasonably needed for the purpose for which it was collected, including order fulfilment, customer support, payment reconciliation, accounting, dispute handling, fraud prevention, and legal obligations. Retention periods depend on the type of record, the reason it is held, provider settings, and applicable requirements. When information is no longer needed, it should be deleted or de-identified where reasonably practicable, subject to lawful retention requirements and technical limitations of service providers.
Cart and wishlist information stored in your browser remains there until it is changed, cleared, or removed by your browser. Session data used for checkout is intended to support the payment-return process; you can close the browser or clear session storage, although doing so while a payment is in progress may make it harder to complete verification.
10. Security
We use the configured website and service providers to handle orders and requests and take reasonable steps appropriate to the storefront to limit access and protect information. No website, network transmission, or storage system can be guaranteed completely secure. Keep your device and email account secure, avoid shared devices for checkout where possible, and never send card details or account passwords through the contact form. If you believe your information or order has been used improperly, contact us promptly.
11. Your privacy rights and choices
Depending on your location and applicable law, you may have rights to request access to personal information, correct inaccurate details, request deletion, object to or seek restriction of certain processing, withdraw consent where processing relies on consent, or raise a complaint with the relevant data protection authority. These rights may be subject to verification, exceptions, and legal recordkeeping requirements.
To make a privacy request, use Contact us in the footer or email us at ifymakesandmore@gmail.com. Tell us what you are asking for and provide enough context for us to locate the relevant order or enquiry. We may ask for reasonable information to verify your identity before acting. Please do not send additional sensitive information unless we explain why it is needed.
12. Children and information about other people
The checkout and support services are intended to be used by adults. A parent or guardian should handle purchases or enquiries involving a child and should provide only information necessary for that purpose. Do not submit another person’s personal information unless you are authorized to do so. If you believe a child’s information has been submitted inappropriately, contact us so we can review the matter.
13. Links and third-party services
The website may contain links to external websites or open third-party payment or service pages. We do not control the privacy practices, content, or security of external services. When you leave the storefront or interact with a provider, review that provider’s privacy notice and terms. This policy applies to the IFYWELLNESS storefront and does not govern independent third-party services.
14. Updates to this Privacy Policy
We may update this notice when the storefront, the services it uses, or applicable requirements change. The current version will be available from the footer. If a change materially affects how information is handled and notice is required, we will take reasonable steps to provide that notice. The date the updated policy is posted is the date from which the revised notice applies to future use, subject to applicable law.
15. Contact us
For questions, access or correction requests, or privacy concerns, contact IFYWELLNESS:
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